Shipping policy

Logistics Policy

Thank you for choosing GSquare! We are committed to providing you with an efficient and transparent shopping experience. Below is a description of our logistics policy:

1. Delivery Method and Time Limit
We work closely with reliable logistics partners, and all orders are shipped directly from our suppliers/warehouses using the one-piece delivery mode.

Domestic delivery time: 3-7 working days (remote areas may be delayed 1-3 days)

International delivery time limit: 7-20 working days (the specific time varies depending on the destination and customs process)
Note: the time is estimated, holidays or force majeure factors may lead to delays

2. Freight standard

Our store provides [free standard delivery] service (covering most areas)

Remote areas/special goods may incur additional shipping costs (consult customer service before ordering)

3. Order tracking

After shipment, you will receive an email notification containing the logistics number.

You can track the package in real time through [www.17track.net] or our order details page

Within 48 hours did not receive delivery notification, please contact customer service inquiries

4. Logistics responsibility

Before the parcel is signed for: the logistics transportation risk is borne by us, in case of loss/damage, we can apply for reissue or refund.

After the parcel is signed for: please inspect the goods on the spot, the problem pieces need to provide the logistics company stamped certificate

International orders: buyers are responsible for tariffs and related costs, please understand the import policy of your country in advance.

5. Returns and exchanges
Because of the characteristics of one piece of hair:

Returns must be shipped directly to the designated supplier's warehouse (see Returns Guidelines for address).

You must keep the product unused, label intact and bear the return shipping cost.

Returned goods with quality problems will be shipped at our expense after verification.

6. Special Notes

Change of address after shipment is subject to additional service charge (subject to the actual charge of the logistics company).

Estimated shipping time will be clearly marked for pre-sale items.

Logistics may be delayed during legal holidays and promotional periods.

If you have any other questions, please contact customer service: [support@gsquarepro.com]
This policy was updated on 2025/3/20, and the final interpretation right belongs to GSquare